Refund policy

At Mebrand, we stand behind every product we make. If something isn't right we'll make it right. Simple as that.

7-Day Return Window

We offer a 7-day return policy from the date of delivery. If 7 days have passed since your order was delivered, we're unable to offer a return or exchange.

To be eligible for a return:

  • Item must be unworn, unwashed, and unused
  • All original tags must be intact
  • Item must be in its original packaging
  • You must have proof of purchase (order ID or receipt)

How to Start a Return

Step 1 Email us at support@mebrand.in Include your order ID and reason for return.

Step 2 We'll review your request within 24-48 hours Once approved, we'll send you the return instructions and address.

Step 3 Ship the item back to us Pack it securely. Items sent back without prior approval will not be accepted.

Step 4 Refund processed Once we receive and inspect the item, your refund will be initiated within 2-3 business days.

Damaged or Wrong Item?

We take full responsibility if you receive a damaged or incorrect product.

Contact us at support@mebrand.in within 48 hours of delivery with:

  • Your order ID
  • Clear photos of the issue

We'll arrange a replacement or full refund no questions asked.

Exchanges

Want a different size or colour? Here's the fastest way:

  1. Initiate a return for your current item
  2. Once approved, place a fresh order for the correct item
  3. Your refund will be processed simultaneously

Refunds

Once your return is received and inspected:

  • You'll receive a confirmation email from us
  • If approved, refund is processed within 2-3 business days
  • Amount is credited to your original payment method
  • Bank processing may take an additional 5-7 business days

If 10 business days have passed since your refund was approved and you haven't received it email us at support@mebrand.in and we'll sort it immediately.

What Cannot Be Returned

We're unable to accept returns on:

  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Sale items (marked as Final Sale)
  • Custom printed or personalized orders
  • Items returned after 7 days of delivery

Non-Returnable Custom Orders

Custom print orders placed via our "Design Your Own" page are non-refundable since they are made specifically for you. However, if the product arrives damaged or printed incorrectly we will reprint or refund at no extra cost.

Still Have Questions?

We're here to help.

📧 Email: support@mebrand.in 💬 WhatsApp: +91 70163 02275 ⏰ Response time: Within 2-4 hours (10 AM – 7 PM IST)

Last updated: May 2026 Mebrand Quality that speaks. Pricing that doesn't lie.