Shipping policy
At Mebrand, we believe great clothing should reach you fast, safely, and without any surprises. Here's everything you need to know about how we ship.
Free Shipping Always
We offer free shipping on every order across India. No minimum order value. No hidden charges. What you see at checkout is what you pay.
Processing Time
Once your order is placed, here's what happens behind the scenes:
| Step | Time |
|---|---|
| Order confirmation | Immediate |
| Quality check & packing | 1-2 business days |
| Handover to courier | 2-3 business days |
| Out for delivery | Based on your location |
Note: Orders placed after 5 PM IST or on Sundays & public holidays are processed the next business day.
Delivery Timeline
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune) | 3-5 business days |
| Tier 2 cities | 4-6 business days |
| Remote / rural areas | 6-9 business days |
These are estimates. Actual delivery may vary depending on courier partner and location.
Our Courier Partners
We ship via Shiprocket which works with trusted courier partners including:
- Delhivery
- Blue Dart
- Ekart
- Xpressbees
- India Post (for remote locations)
The courier partner is automatically assigned based on your delivery location for the fastest possible delivery.
Tracking Your Order
Once your order is shipped, you will receive:
- Email with tracking link and AWB number
- SMS with tracking details (if phone number provided)
You can also track your order directly at: 👉 mebrand.in/pages/track-order
Or reach out to us on WhatsApp with your order ID: 💬 +91 70163 02275
Cash on Delivery (COD)
We currently do not offer Cash on Delivery. All orders must be paid online at the time of checkout.
Accepted payment methods:
- UPI (GPay, PhonePe, Paytm)
- Credit / Debit cards
- Net banking
- EMI options (select banks)
💡 Tip: Prepaid orders are processed faster and get priority dispatch.
Order Not Delivered?
If your order shows "Delivered" but you haven't received it:
- Check with neighbours or building security
- Check around your door or letterbox
- Contact us within 48 hours of the delivery update
Email: support@mebrand.in WhatsApp: +91 70163 02275
We'll raise an investigation with the courier immediately.
Damaged in Transit?
If your order arrives damaged:
- Take clear photos of the packaging and product
- Contact us within 48 hours of delivery
- Email: support@mebrand.in with your order ID and photos
We'll arrange a replacement at zero extra cost.
Address Errors
Please double-check your delivery address before placing the order. Mebrand is not responsible for orders delivered to an incorrect address provided at checkout.
If you realise you've entered a wrong address contact us immediately at support@mebrand.in. We can update it if the order hasn't been dispatched yet.
Shipping to Remote Locations
We ship Pan-India including remote locations. However, certain pin codes may not be serviceable by our courier partners. If your pin code is not serviceable, we will notify you within 24 hours and arrange a full refund.
Have Questions?
We're always here to help.
📧 Email: support@mebrand.in 💬 WhatsApp: +91 70163 02275 ⏰ Support hours: 10 AM – 7 PM IST, Monday to Saturday
Last updated: May 2026 Mebrand Quality that speaks. Pricing that doesn't lie.